The Air NZ mobile app

When you first download the Air NZ mobile app, push notifications are enabled by default on Android, and on iPhone you are prompted to enable them.

We recommend you enable push notifications because they are helpful for a number of alerts, including changes to your flight time or boarding gate number, as well as letting you know when boarding commences. You can control the type of notifications you receive by going into 'Your settings' in the Air NZ mobile app.

To see whether push notifications are enabled on your device:

iPhone

Go to Settings > Notifications > Air NZ

To enable notifications, turn the allow notifications button on, if it isn't already.

Android

Access the in-app Air NZ mobile app menu (top right of screen) and select the notifications checkbox.

If you're an Airpoints™ member and you include your Airpoints number when you book, your bookings are automatically added to the app. If you need to add your Airpoints number to a booking, you can do it here.

You can also manually add bookings within the  Air NZ mobile app.

To do this;

1. Go to the menu within the Air NZ mobile app, select 'More'
2. Select 'Add existing booking' from the menu
3. Enter your booking reference and family name.

You're done!

Yes. You can manually add the flight of a friend or family member, or a colleague, by entering the booking reference and family name for their booking.

No. You can still add and view your bookings on the Air NZ mobile app.

To do this;

1. Go to the menu within the Air NZ mobile app, select 'More'
2. Select 'Add existing booking' from the menu
3. Enter your booking reference and family name.

However, if you are an Airpoints member and you enter your membership number when you book your flight, you'll be able to see your current and any future bookings automatically on the app, which makes managing your travel easier.

Yes, we're always adding new features and improving the Air NZ mobile app for our customers. To make sure you benefit, set your device to automatically update apps, that way you'll have the most up-to-date version of the Air NZ mobile app.

Feedback on the app is really helpful, so please let us know what you think via the more – ‘help and feedback’ section. Customer suggestions help us continually improve the Air NZ mobile app.

That depends what sort of device you have.

For Apple iOS devices:

• go to your device's Settings (NB not the Air NZ mobile app's settings)
• scroll down to your apps and tap the Air NZ mobile app icon
• manage how you want the app to access your location: you'll have three choices; always, never and while using the app.

For Android devices:

• go to your device's Settings (NB not the Air NZ mobile app's settings)
• scroll down to your apps and tap the Air NZ mobile app icon
• scroll down to 'app settings' and click 'permissions'
• manage how you want the app to access your location by switching the 'location' on or off.

To benefit most from your Air NZ mobile app, we recommend having your location services turned on.

Yes, once you’ve downloaded your digital boarding pass it’s stored in the Air New Zealand app. You’ll then be able to access it even if you’re not online.

However, your boarding pass won’t update with any changes, such as upgrades or seat changes, until you’re online again.

Yes, simply enter it in the Promo Code box on the Flight Bookings page and you're done.

When you make a booking, the dates and times shown are local times, i.e. the departure time is based on the time at the origin and the arrival time is based on the time at your destination. If your calendar is in a different time zone, these times may appear to be offset.

This provides a cleaner experience in case you want to sign in using another account. Don’t worry, your bookings will be added again when you sign back in with the same credentials.

You may be at an airport that doesn’t accept electronic boarding passes. If that’s the case, you’ll need to check in manually at the airport.

All New Zealand airports, and many international airports now accept mobile and electronic boarding passes. If you’re at one of them, there may be a technical problem. Check in at the airport and everything should be fine.

Remember, we only accept electronic boarding passes on the Air NZ mobile app. Otherwise, please print your boarding pass (no screenshots or emails) or collect one from the airport check-in desk.