Contact us

Have a question for Air New Zealand? Try our  search first. If you don't find the information you need, send an email to the address below for your country.

Sale and Reservations
Airpoints
Cargo
Engineering
Airline Training
Feedback
Customer relations

Sales and Reservations

New Caledonia
Axxess Travel
22 Rue Duquesne, Espace Mozelle, Noumea
Phone: 687-286 677
Email: airnznoumea@airnz.co.nz

Cook Islands
International Airport, Rarotonga
Phone: 682-26 300
Email: airnzcookislands@airnz.co.nz

Fiji - Nadi
Suite 37, 1st Floor International Arrivals Concourse
Nadi Airport
Phone: 679-672 2955
Email: airnzfiji@airnz.co.nz

Fiji - Suva
Queensland Insurance Centre
Victoria Parade, Suva
Phone: 679-331 3100
Email: airnzfiji@airnz.co.nz

Niue
Pelenis Travel Agency
Alofi, Niue
Phone: 683-4317
Email: pelenistravel@niue.nu

Norfolk Island
Burnt Pine Travel Pty Ltd
Taylors Road, Norfolk Island
Phone: 6723-22 195
Email: airnznorfolkisland@airnz.co.nz

Tahiti
Vaima Centre, Papeete
Phone: 689-540 740
Email: airnztahiti@airnz.co.nz

Tonga
Kingdom Travel Centre
Vuna Road, Nuku'alofa
Phone: 676-23 192
Email: info@travelcentre.to

Vanuatu
Surata Tamaso Travel
Kumul Highway, Port Vila
Phone: 678-22 666

Samoa
Cnr Vaea & Convent Streets
Apia
Phone: 685-20 825
Email: airnzsamoa@airnz.co.nz

Solomon Islands
Air New Zealand Suva
Queensland Insurance Centre
Victoria Parade, Suva
Phone: 679-331 3100
Email: airnzfiji@airnz.co.nz

Airpoints

Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Phone: 64-9-357 3000

Cargo

Principal Office
Nadi (NAN)
Phone: +679 672 0429
Fax: +679 672 1530
Hours: 0900 - 1700, Monday to Friday
SITA: NANFSNZ

Engineering

Email: marketing.services@airnz.co.nz

Airline Training

Email: airlinetraining@airnz.co.nz

Feedback

Send us feedback
Complete our My Voice Customer Experience Survey
See below for other contact options

Customer Relations

Send us your feedback
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9:00am - 5:00pm (NZ time), Monday to Friday

Postal address:
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand