These are valid for one year and can be used to upgrade one cabin class (for example, Premium Economy to Business Premier™) for one sector of a journey. If you're entitled to recognition upgrades through your Airpoints™ status, they'll be visible in your Air New Zealand account.
Allocation of recognition upgrades
- Elite members receive two recognition upgrades and one Elite short haul recognition upgrade per membership year, plus the ability to gift these to anyone on their gifting register
- Gold members receive two recognition upgrades per membership year
- Silver members receive one recognition upgrade per membership year
How recognition upgrades can be used
- On 777 or 787 aircraft operating between New Zealand and Eastern Australia or the Pacific Islands, excluding flights to Perth, Papeete, Honolulu and Bali or between Sydney and Rarotonga, members can move from Economy to Business Premier using one recognition upgrade
- For medium or long haul flights on 777 or 787 aircraft members can combine two of their recognition upgrades to move from Economy to Business class
- Recognition upgrade requests are made for each sector of a journey. For instance, for a flight from Auckland to London via Los Angeles, you will need to make two upgrade requests - one for the Auckland to Los Angeles sector then one for the Los Angeles to London sector
Requesting a recognition upgrade
To improve your chances of having your upgrade confirmed, it's best to request a recognition upgrade at the time you book or at least seven days before your flight. This will allow us to assess your request prior to processing any OneUp upgrades.
If you would like to use your recognition upgrade in conjunction with a passenger on your booking who is using an OneUp upgrade, please call our contact centre. They will divide your booking. Also if you are looking at using a combination of recognition upgrades and OneUp offers for different sectors of your journey then you will need to request your recognition upgrade first, after this you may make an OneUp offer on the remaining sector.
Confirmation of upgrades
Up to 355 days prior to the scheduled flight time if the upgrade booking class is available.
Up to 6 days prior to the scheduled flight time after Elite upgrades are confirmed.
Up to 6 days prior to the scheduled flight time after Elite and Gold upgrades are confirmed.
If your recognition upgrade isn't confirmed, and providing it hasn't expired, your upgrade will be refunded back into your Air New Zealand account.
Upgrades are subject to availability and high load factors may prevent us from confirming recognition upgrades in advance. When this happens, Elite, Gold and Silver upgrade requests are prioritised at the airport for any remaining seats by order of tier status.
Other things you should know
Air New Zealand upgrades are only available on Air New Zealand operated and ticketed flights. Airpoints members will earn Airpoints Dollars™ and Status Points according to the earn rate of the original fare purchased.
Airpoints upgrades cannot be requested for companion tickets, travel industry fares, prize and promotional tickets, grabaseat™ greenlight fares and flights booked in certain discounted or low cost booking classes, including F class.
We review Recognition upgrades before OneUp™ offers, so it’s unlikely you will miss out.
If you request your Recognition upgrade only a few days out from your flight we may already have evaluated and awarded OneUp upgrades, which could lead to you missing out. We recommend requesting your Recognition upgrade when you book, or as early as possible afterwards.
We review and approve Recognition upgrades before considering OneUp™ requests.
That means you might get an upgrade, but your companion could miss out.
It may be better to put in a single OneUp request. As a premium Airpoints member we automatically boost your offer’s value, and we evaluate the offer for both of you at the same time. If your offer is accepted, it will apply to both of you.
We will make every effort to accommodate your recognition upgrade request, however from time to time, upgrades are not available. If you have applied for, but are unable to use your recognition upgrade, it’s possible that your chosen flight is heavily booked and we are unable to confirm your upgrade for the sector you have chosen.
If your recognition upgrade isn't confirmed, and providing it is still within the same membership year as when you requested it, your upgrade will be refunded back into your Air New Zealand account for use in future, before it expires.
It’s useful to know where you can’t use recognition upgrades. They cannot be used for: